Thank you for visiting Western Landscape Supplies (hereafter referred to as WLS).
We want your shopping experience to be an enjoyable and positive one. Therefore we have prepared the following for your information and all content should be read prior to any online purchases.
Operating Entity
This website is owned and operated by Recom Group Pty Ltd, trading as Western Landscape Supplies (WLS). Access to and use of this website and all its contents is subject to the following Terms and Conditions. By accessing and using this site you accept and adhere to them. If you do not accept the Terms of Use, please do not use this site.
Pricing and Availability of Products and/or Services
All pricing on this website is displayed in Australian Dollars (AUD) and is inclusive of 10% Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, WLS shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices. All products and services are subject to availability and we give no guarantee in this regard. We endeavour to have information on our website accurate at all times. However, you acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date at the time of your visit. All products comply with relevant Australian Standards and applicable laws. If we are unable to supply a product as described a full refund will be offered.
Dispatch of Goods
Generally goods will be dispatched within 2 days of the order being received. Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you to discuss delivery times. Method of dispatch will be governed by the type of product ordered.
Cancellation of Orders / Refunds -
At Western Landscape Supplies, we are committed to providing our customers with high-quality landscape materials and services while adhering to local regulations, including Queensland's Fire Ant regulations. To ensure transparency and clarity regarding our refund policy, we have outlined the following terms and conditions.
1. No Refunds After Materials Have Left Our Yard
1.1. Due to the strict Queensland Fire Ant regulations in place, once landscape materials, such as soil, mulch, rocks, plants, pavers or any other products, have left our yard and have been loaded onto your vehicle or delivered to your location, we are unable to offer refunds or accept returns.
1.2. It is essential for customers to understand and comply with these regulations and inspect the materials at the time of purchase or delivery to ensure they are satisfied with the quality, quantity, and suitability of the products.
2. Refund Eligibility Before Loading or Delivery
2.1. If you have purchased landscape materials from our yard but have not yet taken possession of them (e.g., they have not been loaded onto your vehicle or delivered), you may request a refund.
2.2. To be eligible for a refund in this case, you must contact our customer service team within 7 days of the purchase date.
2.3. Refunds for materials that have not been loaded or delivered will be processed in accordance with the payment method used for the original purchase.
3. Refund Process
3.1. To request a refund for materials that have not been loaded or delivered, please contact our customer service team by phone at 07 3372 8380.
3.2. Provide your order number or Invoice number, details of the materials you are requesting a refund for, and the reason for your refund request.
3.3. Our customer service team will review your request and respond within 3 business days.
3.4. If your refund request is approved, we will process the refund using the same payment method used for the original purchase. Refunds may take 3-5 business days to appear in your account.
4. Exceptions
4.1. Western Landscape Supplies reserves the right to deny refund requests in cases where the materials have already been loaded onto the customer's vehicle or delivered to the customer's location, as this would violate Queensland's Fire Ant regulations.
4.2. No refunds will be issued if the customer has not made full payment for the materials.
5. Contact Information
If you have any questions or concerns regarding this refund policy or the Queensland fire ant regulations, please contact us at:
Western Landscape Supplies 359 Learoyd Rd, Willawong QLD 4110 – online@westernlandscape.com.au 07 3372 8380.
6. Changes to the Refund Policy
Western Landscape Supplies reserves the right to update or modify this refund policy at any time, in accordance with changes in regulations or business practices. Any changes to the policy will be posted on our website.
By purchasing materials from our yard, you acknowledge that you have read and agree to this refund policy and understand its alignment with Queensland's fire ant regulations.
Intellectual Property and Copyright
All material appearing within this web site is protected by copyright and other intellectual property laws within Australia. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of WLS. Your use of our site acknowledges WLS ownership of all intellectual property and copyright of all content within this domain.
Website Availability
The WLS web site is hosted in Australia and we are committed to improving this site on a continual basis, however we do not warrant that the site will be continuously available at all times and it is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.
Use of the website
This website is to be used for online purchasing of WLS products. You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website. Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.
Limits of Liability
In no event shall WLS or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where WLS is required to accept by law. Should WLS become liable for any such condition or warranty, liability shall be limited at its option to substitution/re‐supply of products or refund of any moneys expressly given to WLS for the part of sale (pro‐rata) affected by such dispute.
Indemnity
You indemnify WLS, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non‐exclusive jurisdiction of the courts of Queensland, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.
Web site content and product information
All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated. Accessories are not included unless specified in the product description text. Some photos may show two or more items to allow you to see the product from different angles, different light or dry versus wet appearance. Products are all sold individually unless otherwise stated in the product description. Products may vary slightly to the pictures shown. Graphics or screen settings and hardware on your device may affect the colour of images displayed – if colour is critical, it is recommended that you organise a physical sample or to view our displays in person. Natural products such as stones will always have colour variances. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods. If we ship an item significantly different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage or delivery.
Faulty Goods
If you think there is a fault with an item you have received, contact us immediately for a replacement or refund.
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to WLS promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
