Dispatch of Goods
Generally, goods will be dispatched within 2 days of the order being received. Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you to discuss delivery times. Method of dispatch will be governed by the type of product ordered.
Faulty Goods
If you think there is a fault with an item you have received, contact us immediately for a replacement or refund.
Cancellation of Orders / Refunds -
At Western Landscape Supplies, we are committed to providing our customers with high-quality landscape materials and services while adhering to local regulations, including Queensland's Fire Ant regulations. To ensure transparency and clarity regarding our refund policy, we have outlined the following terms and conditions.
1. No Refunds After Materials Have Left Our Yard
1.1. Due to the strict Queensland Fire Ant regulations in place, once landscape materials, such as soil, mulch, rocks, plants, pavers or any other products, have left our yard and have been loaded onto your vehicle or delivered to your location, we are unable to offer refunds or accept returns.
1.2. It is essential for customers to understand and comply with these regulations and inspect the materials at the time of purchase or delivery to ensure they are satisfied with the quality, quantity, and suitability of the products.
2. Refund Eligibility Before Loading or Delivery
2.1. If you have purchased landscape materials from our yard but have not yet taken possession of them (e.g., they have not been loaded onto your vehicle or delivered), you may request a refund.
2.2. To be eligible for a refund in this case, you must contact our customer service team within 7 days of the purchase date.
2.3. Refunds for materials that have not been loaded or delivered will be processed in accordance with the payment method used for the original purchase.
3. Refund Process
3.1. To request a refund for materials that have not been loaded or delivered, please contact our customer service team by phone at 07 3372 8380.
3.2. Provide your order number or Invoice number, details of the materials you are requesting a refund for, and the reason for your refund request.
3.3. Our customer service team will review your request and respond within 3 business days.
3.4. If your refund request is approved, we will process the refund using the same payment method used for the original purchase. Refunds may take 3-5 business days to appear in your account.
4. Exceptions
4.1. Western Landscape Supplies reserves the right to deny refund requests in cases where the materials have already been loaded onto the customer's vehicle or delivered to the customer's location, as this would violate Queensland's Fire Ant regulations.
4.2. No refunds will be issued if the customer has not made full payment for the materials.
5. Contact Information
If you have any questions or concerns regarding this refund policy or the Queensland fire ant regulations, please contact us at:
Western Landscape Supplies 359 Learoyd Rd, Willawong QLD 4110 – online@westernlandscape.com.au 07 3372 8380.
6. Changes to the Refund Policy
Western Landscape Supplies reserves the right to update or modify this refund policy at any time, in accordance with changes in regulations or business practices. Any changes to the policy will be posted on our website.
By purchasing materials from our yard, you acknowledge that you have read and agree to this refund policy and understand its alignment with Queensland's fire ant regulations.
